Support

Each person installs Family Fitness on their own phone: from the App Store on iPhone or Google Play on Android. iPhones and Android phones can be in the same family. In the Groups tab, tap Share Invitation to send your family's code, or Copy Code. They sign in, choose Join with Invitation Code, and enter it. Codes look like K7PQ-29XM and expire after 14 days; an admin can create a new one any time.

Family Fitness can only show what Apple Health or Health Connect shares with it.

iPhone: open the Health app › your profile picture › Apps › Family Fitness and make sure Steps (and the other types) are turned on. Then open Family Fitness and pull down on the Today screen to refresh.

If the Health app itself shows no steps today, check Settings › Privacy & Security › Motion & Fitness › Fitness Tracking on your iPhone.

Android: open Settings and search for Health Connect › App permissions › Family Fitness, and turn on Steps (and the other types). Health Connect only has steps that an app writes to it: if it shows none, open your step-counting app (such as Samsung Health, Fitbit or Google Fit) and turn on syncing with Health Connect. Then pull down on the Today screen to refresh.

Each person's phone uploads their own totals. iOS and Android decide when apps can update in the background, so a total may lag until that person opens the app. Each row shows when it was last updated.

No. Steps, distance and floors work with just a phone. On iPhone, an Apple Watch adds exercise minutes, stand hours and Activity rings. On Android, watches such as Galaxy Watch, Fitbit and Pixel Watch work through Health Connect. Apple Health and Health Connect combine phone and watch data, so nothing is counted twice.

You can be in one family and up to nine groups. Both have leaderboards, and you choose what each one sees. A family or ongoing group has goals and streaks, and a group can run a challenge instead. Weight can be shared only with your family, never with groups. Switch between them with the Family | Group control at the top of Today, Leaderboard and Groups.

When creating or editing a family or group, choose Per person (for example 10,000 steps × each member who shares steps, so a group of 10 aims for 100,000) or one fixed Total. Per-person goals adjust automatically as people join or leave.

A challenge is a group with an activity and dates. To start one, choose Create a Group, then Challenge, and pick steps, distance, flights or workouts, a start date up to 60 days ahead, and a length of 1 to 30 days. Everyone competes for the Most Total, or works together toward a Team Goal.

Each person's own local days count, including the whole first day. If you join after the start, your activity since the start still counts. People can join until 2 days after the start, and again once the challenge has finished.

Only the activity that challenge uses, and only from the group's first challenge onward. There's nothing to set up. To share more with the group later, use What You Share on the Groups tab, which asks you to confirm first.

You can turn the challenge's activity off at any time. You'll drop out of the standings until you turn it back on, and any saved results for that activity in the group are deleted.

Results are saved about 3 days after the end date, so everyone's phone has time to upload its last totals. Until then the challenge shows as waiting for final results. Uploads after that don't change the results. An admin can then use Run It Again to start the next one, and earlier results stay under Past Challenges on the Groups tab.

An admin can change a challenge until its start date, but not after that.

When more than 10 people are ranked, the list shows the top three and you, so it stays short. Tap Show more to see everyone, and Show Less to collapse it again.

Only members of your family and groups, and only the daily totals you share with each one. Your detailed Apple Health or Health Connect records never leave your phone. Weight stays private unless you turn on sharing in the Weight tab. See the Privacy Policy for details.

Open the Groups tab, pick the family or group with the switch at the top, and tap What You Share. Turn on only what you want that family or group to see. Each one has its own choices.

To begin with, a family gets all your daily totals, an ongoing group gets your steps, and a challenge group gets only the activity its challenge uses. You can change the first two when you join or create them. Exercise minutes, stand hours and rings need an Apple Watch, so they're listed only on iPhone.

Anything you turn off stops being shared straight away. If no family or group receives a type of total any more, it's deleted from our servers.

They've chosen not to share that activity with this family or group, or they've turned off sharing altogether. They're left out of that leaderboard and its total, instead of showing as zero. The group goal counts only people sharing their steps with that group.

In Settings › Privacy, turn off Share activity with family & groups to stop sharing with everyone (your shared totals and saved challenge results are deleted), or turn off Show me in rankings to keep counting toward totals without being ranked. To change what one family or group sees, use What You Share on the Groups tab.

Open the Groups tab, pick the family or group with the switch at the top, and scroll down to Leave. Admins can remove a member: swipe left on them on iPhone, or tap them on Android.

Go to Settings › Delete Account. This permanently deletes your profile, memberships and shared data from our servers. Your Apple Health or Health Connect data isn't affected. If you can't access the app, see Delete your account or email us and we'll do it for you.